TERMS AND CONDITIONS OF USE

1. Independent Civic Utility; Non-Affiliation Disclaimer

CityHallConcierge.com is an independent, privately operated information utility. We are NOT affiliated with, endorsed by, funded by, or operated by any city hall, town council, zoning board, building department, school district, or municipal, state, or federal government agency.

2. No Legal, Architectural, Engineering, or Official Municipal Advice

THE INFORMATION PROVIDED BY THE SERVICE IS FOR GENERAL INFORMATIONAL AND RESEARCH PURPOSES ONLY.

• AI & Automated Synthesis Notice: The Service uses automated search retrieval and artificial intelligence to summarize publicly available municipal codes, zoning ordinances, dimensional tables, fee schedules, and public records. Municipal ordinances are complex, frequently amended, and subject to local administrative interpretation.
• Mandatory Verification With Local Officials: Responses generated by the Service may be incomplete, outdated, or inaccurate. Never begin construction, demolish a structure, remove trees, sign a contract, purchase real estate, or rely on any dimensional setback or permit determination from this Service without first verifying the current code directly with your local municipal Building Official, Zoning Enforcement Officer, or City/Town Clerk.
• No Professional Relationship: Your use of the Service does not create an attorney-client, surveyor-client, architect-client, or fiduciary relationship between you and CityHallConcierge.com.

3. FTC Affiliate Disclosure & Third-Party Partner Links

To keep our civic lookup tools accessible, CityHallConcierge.com is supported by reader tips, sponsorships, and affiliate relationships:

• Affiliate Compensation: In compliance with Federal Trade Commission (FTC) guidelines, please assume that any outbound link to a third-party service provider, contractor marketplace (e.g., Angi, Thumbtack, Networx), solar or mortgage platform (e.g., EnergySage, LendingTree), tutoring platform, retail store, or legal service is an affiliate link from which we may receive financial compensation or a referral fee, at no additional cost to you.
• No Endorsement or Warranty of Third Parties: Reference to any third-party contractor, surveyor, lender, or service provider—whether via an automated partner link or a "Featured Local Sponsor" listing—does not constitute a warranty, guarantee, or verification of that provider's licensure, insurance, workmanship, or pricing. You are solely responsible for conducting your own due diligence, verifying state contractor licenses, and checking insurance certificates before hiring any professional.

4. Payments, Tip Jar, Subscriptions, and Sponsorships

• Voluntary Tips ("Tip Jar"): Contributions made through our Tip Jar links are voluntary payments to support the ongoing operation and hosting of the Service. Voluntary tips are non-refundable.
• Subscriptions & Local Business Sponsorships: If you purchase a recurring subscription ("Civic Pro Pass") or a local municipal sponsorship listing, you authorize us (via Stripe) to charge your payment method on a recurring monthly basis until canceled. You may cancel your subscription at any time prior to the next billing cycle. We reserve the right to reject, remove, or refund any local business sponsorship that we determine, in our sole discretion, to be misleading, unlicensed, inappropriate, or detrimental to the integrity of the Service.

5. Acceptable Use & Anti-Scraping Policy

You agree to use the Service only for lawful civic and personal research purposes. You agree not to:

• Use any automated spider, scraper, bot, or data-mining tool to extract data or trigger excessive API queries against our Service without our express written permission.
• Attempt to bypass rate limits, cache controls, or security guardrails.
• Misrepresent results from CityHallConcierge.com as official municipal permits, legal opinions, or government-issued certificates.

6. Intellectual Property & Reservation of Rights

While underlying municipal ordinances and government records are in the public domain, the software architecture, curated databases, UI design, branding, compilation, and value-added summaries on CityHallConcierge.com are the proprietary property of the Company. We reserve the right to modify, suspend, or discontinue any aspect of the Service, or to update our monetization and access tiers, at any time without notice.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT MUNICIPAL CODE CITATIONS ARE CURRENT OR ERROR-FREE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CITYHALLCONCIERGE.COM, ITS OWNER, OPERATORS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, FINES, CODE ENFORCEMENT PENALTIES, STOP-WORK ORDERS, PERMIT DENIALS, DEMOLITION COSTS, PROPERTY BOUNDARY DISPUTES, OR LOSS OF PROFITS ARISING OUT OF OR RELATED TO YOUR USE OF OR RELIANCE ON THE SERVICE OR ANY THIRD-PARTY PARTNER REFERRED BY THE SERVICE. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) TWENTY-FIVE DOLLARS ($25.00).

9. Indemnification

You agree to defend, indemnify, and hold harmless CityHallConcierge.com and its owner and operators from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any municipal ordinance or third-party right.

10. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Rhode Island, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Providence County, Rhode Island, and you hereby consent to personal jurisdiction and venue therein.

11. Contact Information

For questions regarding these Terms, billing inquiries, or partnership requests, please contact: