PRIVACY POLICY

1. Information We Collect

We collect minimal personal data by design, focusing on the technical and contextual data required to answer your municipal queries accurately.

• Search Queries and Municipal Context: When you submit a query (e.g., zoning ordinances, building permit rules, school committee schedules, or property tax procedures), we process and cache the query text, selected municipality, and resulting public records data to improve service speed and accuracy. Please do not submit confidential or sensitive personal information in your search prompts.
• Automatically Collected Technical Data: When you access the Service, our infrastructure automatically collects standard technical metadata, including your IP address, browser type, operating system, referring URLs, device identifiers, and anonymous clickstream data (such as which municipal categories or partner links are clicked).
• Payment, Subscription, and Voluntary Tip Data: If you choose to support the Service via our "Tip Jar," purchase a "Civic Pro Pass," or sponsor a municipality, your payment is processed directly by our third-party payment processor, Stripe, Inc. We do not store or have access to your full credit card number or bank account details. We only receive transaction confirmation metadata (such as your name, email address, billing ZIP code, and transaction amount) as necessary to fulfill your subscription or sponsorship.
• Voluntary Communications & Sponsor Intake: If you contact us directly or submit business details to sponsor a town directory listing, we collect the contact and business details you voluntarily provide.

2. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• To operate, maintain, cache, and improve the accuracy of our municipal lookup pipeline.
• To process transactions, subscriptions, and local business sponsorships.
• To measure anonymous outbound referral traffic and attribute affiliate commissions when you interact with partner links.
• To detect, prevent, and mitigate automated abuse, scraping, bot traffic, and security threats.
• To comply with applicable legal obligations and enforce our Terms and Conditions.

3. Affiliate Links, Referral Tracking & Cookies

CityHallConcierge.com participates in affiliate marketing and referral programs. When you click on a "Concierge Partner Match" link, quote request button, or third-party service link (including, without limitation, links to contractors, home service marketplaces, solar calculators, financial institutions, legal platforms, or educational services), our system logs an anonymous click event and redirects your browser to the third-party partner's website.

• Affiliate Tracking Cookies: Third-party affiliate networks (including, without limitation, CJ Affiliate, Impact.com, FlexOffers, and direct merchant partners) may place a tracking cookie, pixel, or URL parameter (subid) on your browser purely to recognize that you arrived from CityHallConcierge.com and to credit us with a referral commission if you request a quote or complete a purchase.
• Third-Party Privacy Practices: Once you leave our Service via an outbound link, any information you submit on a third-party website (such as a home service quote form) is governed strictly by that third party's privacy policy. We do not receive or store the personal details you enter into third-party forms.

4. How We Share and Disclose Information

We do not sell your personal information to data brokers. We share information only with the following categories of service providers and operational partners:

• Cloud Infrastructure & AI Processing Providers: We utilize enterprise cloud infrastructure and search/language processing APIs (including Cloudflare, Inc., Google Cloud / Gemini API, and Serper) to host our database, cache municipal ordinances, and synthesize search responses.
• Payment Processors: We share transaction redirection data with Stripe, Inc. to securely process payments.
• Legal & Safety Compliance: We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with state or federal laws, respond to a court order or subpoena, or protect the rights, property, or safety of the Company, our users, or the public.
• Business Transfers: We reserve the right to transfer information in connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets.

5. Data Retention and Security

We retain cached search queries and anonymous click telemetry indefinitely to maintain our civic knowledge base and analytics. Transaction records are retained as required for tax and accounting compliance. We implement industry-standard administrative, technical, and physical security measures (including TLS encryption and serverless edge isolation) to protect your information, though no method of transmission over the Internet is 100% secure.

6. Your Privacy Rights & Choices

Depending on your jurisdiction of residence (including Rhode Island, California, and other U.S. states with consumer privacy laws), you may have the right to request access to, correction of, or deletion of any personal information we hold about you, or to opt out of certain tracking technologies. You can disable cookies at any time through your browser settings. To exercise any privacy rights, please contact us using the details below.

7. Children's Privacy

The Service is intended for general adult and homeowner audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page with a revised "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: